MSOURCE Interior Services
MSOURCE Interior Services Division streamlines and improves the delivery of professional janitorial services to large, difficult to manage, corporate portfolios, medical facilities and other campus settings. MSOURCE services consolidate, coordinate and standardize all the driving factors required in delivering a successful janitorial program, at superior service levels.
Janitorial Services Delivered Across Multiple-Sites and Large Portfolios
For large and/or multi-site portfolios, janitorial service is much more than dusting desks, mopping floors and cleaning windows. As portfolios increase in size, the administrative burden has a measureable growth factor, thus driving up the ACTUAL cost to provide these services
Key tasks such as tracking W-9’s and certificates of insurance, the security screening of cleaning staff, maintaining Material Safety Data Sheets, verifying invoices, issuing checks... all become full-time responsibilities. These are secondary responsibilities to the delivery of a detailed specification at service levels high enough to meet the standards of internal clients.
Interior Services Tasks Provided by MSOURCE
MSOURCE expertly consolidates each of these tasks:
- Lower cost for services
- Leveraging MSOURCE's client base and vendor network.
- Standardization of service specifications throughout their portfolio
- MSOURCE administers specifications across entire portfolios.
- Reduction of administrative work by in-house management
- One vendor to contract with and manage...MSOURCE
- Reduction of accounts payable activities
- One vendor to pay...MSOURCE
- Increased service levels to internal clients
- Internet-based surveying directly to internal clients tracks vendor performance.
- Work order processes that are seamless and accountable
- Internet-based work order system that allows internal clients to directly enter a work order, automatically routing the request to the individual performing the task. Our system monitors completion times and escalates those uncompleted requests directly up the chain of command.
- Notifications
- MGROUP's real estate based accounting systems tracks all vendor requirements, sending notifications of any outstanding or expiring administrative requirement, i.e. certificate of insurance.
- Background Checks
- MSOURCE ensures that background checks are administered annually for each cleaner.
- Tracking Scheduled Maintenance and Daily Requests
- Tracking scheduled maintenance items and daily requests is absolutely essential in delivering janitorial services at superior service levels.
- Through the use of MGROUP’s on-line work order system, all scheduled maintenance tasks are pre-loaded into the system (I.e. window cleaning 2x year) automatically dispatching work orders directly to the janitorial staff on client approved, pre-determined dates.
- Daily requests are administered the same way however the on-site internal client has the luxury of entering the request directly on-online.
- Regardless of the work, all tasks are tracked and monitored for completion, ultimately measuring production rates against service levels.
- Measuring service levels
- Measuring service levels is a standard practice throughout all MGROUP divisions.
- Through the use of an on-line survey system, MSOURCE requests performance feedback from an unlimited number of respondents.
